Toy pickup/drop off access is through the back of the library, in the outdoor area 

During this time of social distancing and self isolation, we believe it's more important than ever to continue to provide a borrowing service to our members, giving you access to our library of over 4,600 toys, games and puzzles to help get you through this difficult time. 


  • Two collection/drop off sessions per week

  • Every Thursday 12-2pm, alternate Monday/Saturday 1-3pm

  • BOOK: Book your 30 minute pickup/drop off APPOINTMENT through your member site

  • SELECT: Select toys to borrow using the HOLD button on member site

  • COLLECT: Your toys will be ready for a contactless pickup in our outdoor area, at your chosen time. 

Borrowing toys using Click & Collect 

  • You will need to first book a 30 minute appointment for toy pickup via your Member login and then select your toys by placing toy 'Holds' via the site. We will no longer allow browsing within the toy library room. 

  • There are a maximum of 8 appointments available every 30 minutes. 

  • Although this is currently a free service to members, please support us by making a donation towards covering some of the cost of providing Click and Collect. 
    We also welcome both new memberships and membership renewals if your membership expired prior to our March 22 closure.

  • Please continue to borrow only your regular borrowing allowance. If you are on a Basic or 4-Toy membership you should continue to only have 4 toys at home. You will likely have to return toys to do this.

  • Our standard borrowing period has been increased from 3 weeks to 6 weeks to allow some extra flexibility. Borrowing limits have been doubled to allow for any returned toys still in quarantine.

  • We will continue to evaluate the situation on a daily basis and at this stage will only be offering appointments for one week at a time. Appointments for the following week will be released each Saturday morning.

  • To allow all members a chance to book an appointment, we ask that you use Click and Collect no more than once every two weeks.

  • Please finalise your toy selection by 8am on the morning of collection to allow time for your order to be packed.

Returning toys

Please clean and count all toys prior to return and keep any toys with significant or multiple missing pieces at home. Information on how to clean toys is available at Please ensure any detergent used is thoroughly removed to prevent toys becoming sticky. 


  • If you are only returning toys at this time, book an appointment via our member site in one of the 30 minute slots. If collecting AND returning toys, there is no need to book a second appointment, both can be done at the same time.   

  • Take your toys directly to the 'Drop Zone' in the outdoor area. This will be clearly marked. Toys will be periodically removed from the Drop Zone to our workroom where they will remain in quarantine for 14 days. Following this they will be counted, any missing or broken pieces logged against your account, toys will be returned on our system, then returned to the shelves.

  • Place any loose pieces you have recently found at home in the 'Found Pieces' box near the toy room entry.

We have sanitised and disinfected the working spaces within our rooms and will continue to do so regularly. From Thursday 19 March all returned toys have been quarantined in our back workroom for 14 days, remaining untouched throughout. 


Our toy library and staff have been heavily impacted by the current COVID-19 pandemic situation, especially as we receive no ongoing funding from council, government or other sources. 

Although at this time we are offering Click and Collect as a free service to our members, please make a donation towards covering some of the cost of providing this service and helping us to have the best chance of our toy library returning to full service once restrictions are lifted. Every little bit helps us keep our service running!

To donate via PayPal or credit card, simply click the banner above or button below - all donations above $2 are tax deductible. 

Social distancing and health advice 


To follow safe social distancing guidelines, if you are planning to visit the library for ANY REASON, either to borrow and pickup, pickup only, or drop off only, you will need to book an appointment to do so. This ensures that we are practising safe social distancing and keeping the health and safety of our library staff, library members and greater community in mind.

Please keep our toys safe at home and continue enjoying playing with them during our closure period. Please don't leave them out in the weather, and be mindful to minimise lost parts. If you aren't comfortable visiting to return toys at this time, that's OK, we will continue to auto renew your toys until our regular sessions resume. 


If planning to attend toy library please follow government health and social distancing guidelines:

  • Please stay at home if you have been overseas within the last 14 days or have been in contact with overseas visitors.

  • Please stay at home if you are experiencing any cold/flu-type symptoms such as fever, cough, sore throat, shortness of breath.

  • If a member of your family is sick, please keep your toys at home for at least 14 days before return.


If you have any questions about this process please email us on

Is visiting the Toy Library deemed an 'essential outing'? 


The short answer is YES! And this is great news for our members. We have received state government approval to operate our Click & Collect service so you can continue to access our library during this difficult time, knowing we have designed a service that is safe for you and your family. 

  • Scan to follow us on Wechat

Parkwood Community Hub, 35-39 Tortice Dr, Ringwood North VIC 3134, Australia