Frequently Asked Questions
Can I join for less than a year?
Yes. We offer 12 month, 3 month and 3 week membership options. Our short term memberships are perfect for membership trials, when you are living in the area for a short time only, or if friends or family with young children are visiting.
What is involved in doing duty?
Most of our duty volunteers are stationed for a 2 hour shift on the Counting Desks, working with returning members to check toys as they are returned to see that all pieces are present and that toys are in clean, working order. There are instructions for what to do and it's a relatively easy job that many members enjoy doing. You also get to see the range of toys in the toy library, have first pick of the toys being returned, and chat with the previous borrower about how the toy was played with in their family.
You can sign up for duty sessions that suit you via your Member Site and also swap out of shifts if you become unavailable. Feel free to do mulitple shifts in one day or send another family member or friend on your behalf if this is more convenient for you. We will send you a duty SMS reminder a few days prior to your shift.
Can my kids come with me to do duty?
Yes they can. Our sessions are often busy so if you have a particularly active or demanding child you may find it challenging to both perform your duty and supervise your child. In this case it may be best if you find someone else to look after your child at home when you are on duty.
Can I visit before joining?
I'm not a member, can I volunteer with you?
We welcome non-member community and corporate volunteers to help us with staffing sessions, stock take, messy play days and more. Check our current volunteer job listings on Seek Volunteer or shoot us an email on email@example.com to find out more.
Will I need a trailer to collect party hire items?
In most cases our party hire items will fit in the boot of a standard car as long as the boot is empty and preferably with the back seats down.
What is a toy library?
A toy library is an organisation that loans a vast array of well-made toys, games and puzzles that have been designed to support young children's development and imagination. Toy libraries aim to support families and encourage togetherness with quality time spent playing with children.
How old do my kids need to be to benefit from a toy library?
We have toys and games to suit kids big and small of all ages! The majority of our toys cater for children aged 6 months to 7 years but we also have plenty of options for younger babies (reaching, grasping, tracking, tummytime toys) and older kids and teens, particularly in our board game section.
How often do you add new toys?
We add around 10 new toys to the toy library every week across our range of toy categories. With over 4500 toys currently in our collection there is always something new and exciting to borrow!
What happens if I break or lose a toy?
Although our toys are sturdy and good quality, we understand that toys can be broken
through fair wear and tear, or sometimes through rough play. If this happens, please return the toy and broken pieces and let staff at the Returns Desk know.
In the rare case of a vital piece being permanently lost, you may be asked to subsidise the toy’s replacement, as decided by our coordinator. All missing puzzle (C) and game (M) pieces are considered vital pieces and you will be asked to reborrow the game or puzzle until the piece is found, or pay a $20 replacement fee.
How long can I borrow toys for?
Our standard borrowing period is three weeks but you are welcome to return your toys and borrow new ones as often as you like. You can also renew your toys for a further three weeks via the online membership portal with the exception of Duty Toys, and toys that have a paid Hold placed by another member.
Are the toys clean?
Yes - no one wants to borrow a dirty toy! As a community run organisation we ask all members to return toys in the condition in which they would like to borrow them. We also have cleaning faciilities and equipment at the toy library.