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Welcome to Maroondah Toy Library

Hello, and welcome to the Maroondah Toy Library Community. We are so glad you have joined our community. Here you will find all the necessary information to help you through the early stages of your membership. You can refer back to this page at any time should you need a refresher of the information. Remember, you will have also received this information in your new member welcome email, along with your member log-in email.

• YOUR MEMBER NUMBER:

All financial members of Maroondah Toy Library will have a member number. Your member number is your key to accessing the library both in session and online. You can view all the toys in the library via your member login. Simply enter your member number and password to enter your member site. You'll also be able to view what toys you have on loan and when they are due back. You can also make any overdue payments, along with booking in for your roster duty (more on this below) or make a duty levy payment. You can also renew your membership online or book party hire toys. 

• 2021 SESSION TIMES:

Maroondah Toy Library is currently open 4 days per week - Monday, Tuesday, Thursday and Saturday. We are open on weekends and through school holidays unless stated otherwise, but closed public holidays. We recommend you follow us on Facebook and Instagram to keep up to date with all our news and announcements, including any closed sessions, plus additional and evening roster duty spots. 

Currently, we ask that members book an appointment to visit thr library through the appointments tab in your member site. Walk-ins are always welcome, however we may ask you to wait outside if our numbers are at capacity, as priority will be given to those members with an appointment. PLease note to maintain our COVIDsafe requirements, the library will be CLOSED for cleaning between 12 - 1pm on Tuesday, Thursday & Saturday. No appointments will be available during this time. 

• MEMBERSHIP TYPES:

Maroondah Toy Library offers a number of different membership types to suit all families. Our three main membership types are:

 

4 TOY BASIC: (includes 8 hours of duty volunteering)

12 month: Borrow up to 4 toys at a time, requires 8 hours volunteering    $80 ($55 Concession)

8 TOY STANDARD: (includes 8 hours duty volunteering)

12 month: Borrow up to 4 toys at a time, requires 8 hours volunteering    $110 ($88 Concession)

3 month: Borrow up to 4 toys at a time, requires 8 hours volunteering    $40 ($32 Concession)

8 TOY PREMIUM: (no duty volunteering required)

12 month: Borrow up to 4 toys at a time, requires 8 hours volunteering    $210 ($168 Concession)

3 month: Borrow up to 4 toys at a time, requires 8 hours volunteering    $70 ($56 Concession)

3 week: Borrow up to 4 toys at a time, requires 8 hours volunteering    $30 ($24 Concession)

For an additional $30 members can add an extra 4 toy allowance to the 12 month Standard and Premium memberships. We also offer Gift Memberships, available to purchase. Great for membership renewal or introducing a new family or friend to toy library.

• BORROWING:

Maroondah Toy Library currently has over 4600 toys, games educational toys, puzzles and more in our toy collection. WIth over 500 member families in our community, there is always something new and exciting on the shleves to borrow when you visit the library, as members borrow and return toys. Our committee continues to work hard behind the scenes to add loads of great new toys to our collection. There is always something new and exciting to borrow when you visit toy library! When borrowing, each bag or toy set is considered as 1 toy, with the exception of puzzles and costumes - these count as half a toy each, so two puzzles, two costumes, or 1 puzzle + 1 costume would count as a single toy. 


When visiting and borrowing in session:
 

  • If you are returning toys - first take toys with 11 or more parts for counting, to the back toy room. 

  • Toys with 10 or less pieces will be checked on the spot by the coordinator at the In Desk.   

  • At the In Desk, quote your member number to staff where your toys will be checked in on the computer and missing or damaged pieces recorded.  

  • Please return your returned toys neatly to the correct shelves then select your new toys to borrow.

  • Please take your new toys for borrowing to the out desk, where they will be borrowed against you member number. 

A few things to remember:

Toys are on load for up to 21 days and can be renewed for further 21 days via your Member Login. You will receive an email shortly after your first visit to the library with your member login details and further instructions.

 

Please note, you will not be able to renew a toy you currently have on load, if another member has placed a Hold on it or if it is a Duty Toy, you will need to return the toy. Remember, you are welcome to visit and borrow from the library as frequently as you might like, keeping within your membership borrowing limit. However, you will not be able to borrow any new toys if you have over due toys. You will need to return your overdue toys before you can borrow new toys. You will be sent an email reminder a few days before your toys are due.

 

When you get your new toys home, remove them from the bag and check that all pieces are there, then put the bags/boxes somewhere safe. These bags/boxes form part of the toy and are your responsability to return with the toy. 

When it's time to return the toys the bags will remind you of the pieces you need to look for. Don't leave it until the last minute to pack up toys for returning - they will need a clean and thorough check.

 

A late fine of $10 per week, regardless of the number of toys, is charged to your account if your toys are 14 days or more overdue. Please note you won't be able to borrow new toys until you have returned the overdue toy/s.

• TOY HOLDS:

(Currently unavailable. Holds for toys will be returning in mid-2021)
All toys in our collection (except Duty Toys and Hire Toys) can be placed on HOLD for $5 via the Toy Detail page of your Member Site. The current borrower will be unable to renew the toy. When the toy is returned, we will send you an email letting you know your HOLD is ready for collection.

 

• TOY CLEANING:
Please help us keep our toy collection in top condition! No one likes to borrow grubby toys. If a toy is dirty, please do your best to clean it or alternatively, let a session coordinator know (a damp microfibre cloth with diluted dish soap is often best for cleaning). Do not submerge toys with enclosed parts as they may become impossible to dry. See our online instructions for full details on how to keep our toys clean, ensuring we meet the DHHS COVIDsafe requirements. 
 

• BROKEN PIECES:
Please let us know if any part of a toy is not working or damaged, as this isn't always obvious when volunteers are counting or returning toys. Breakages are rare so don't be discouraged from borrowing because of this. Although our toys are sturdy and good quality, we understand that toys and our toy packaging can be broken through fair wear and tear. If this happens, please return the toy and broken pieces and let the session coordinator at the Returns Desk know. Any toys broken due to reasons other than fair wear and tear will be referred to our committee for assessment, to see if a repair or replacement fee will be applicable. 

 

• MISSING PIECES:
By counting all the toy parts as they are returned we try to make sure that the toy is complete for the next member to borrow - BUT! some toys still slip through with pieces missing. Please check and count all pieces before your child uses them. Report any missing pieces or damage and you will not be fined for the loss/damage when the toy is returned. 


Most lost parts are later found at home so we will often ask you to reborrow the toy until the piece is found. Please do not replace lost pieces with those from another toy. If the missing part still cannot be found, we will add the missing part to your member account. A record on your account will be kept, but no fine charged for the first 5 missing pieces on your account. You will be charged a $5 fine per missing piece for the 5th and each subsequent missing pieces after that. You can find a list of all missing parts recorded on your account via your Member Site. If you do find any missing pieces at home (even if many months later), please return them to us and if there is an applicable fine it will be refunded. 


In the case of a vital piece being lost (listed below), you may be asked to subsidise the cost of replacing the toy, as decided by our committee. All missing puzzle (C) and game (M) pieces, as well as toy packaging (tubs, and bags) are considered vital pieces. You will be asked to reborrow the toy, game or puzzle until the piece is found, or pay a $20 replacement fee. If the fee is paid, the toy will be kept in the toy library storage area for 6 months. During this time hopefully the missing piece will turn up and we can refund the $20 fee to you. If not, the $20 replacement fee will be used to cover the purchase of a new game or puzzle. You can learn more about our broken and missing pieces policy in our membership terms and conditions. 

• DUTY VOLUNTEERING (Duty):
Members are required to complete 8 hours of duty volunteering (usually one 2-hour shift per term) each 12 months of your Basic or Standard membership. Duty members have first pick of the toys being returned and are also able to borrow a Duty Toy as an extra toy on top of their membership allowance. Premium Members are not required to do duty and may borrow one Duty Toy per term as an extra toy. 


Duty is enjoyable and is a great chance for you to see the range of toys available and meet other families.  Currently our COVIDsafe requirements only allow children 12 months and under to attend a duty shift with you. You are welcome to complete a double shift, or send a family member on your behalf if this is more convenient for you. 


You can sign up for duty sessions that suit you via your Member Site plus swap out of shifts if you become unavailable. We will send you a duty SMS reminder a few days prior to your shift. If you need to remove yourself from a duty shift within 48 hours of the shift, please contact us so that we can allow a replacement member to sign up for your duty, otherwise we may charge you a $25 no-show fee. 

• PARTY HIRE TOYS:
Our massive party Hire range includes awesome kids roller coasters, bubble machines, cosy coupes, slides and picnic tables suitable for parties and events. These toys are reserved via the Hire Toys section of your Member Login. Hire Toys are hired for $5-$30 per week .All Hire Toys must be returned within 7 days. Our party hire range also include jumping castles and a giant ball pit. However these items are currently unavailable due to COVIDsafe restrictions. We hope to be able to add these back into our collection soon. 

• RIDE-ON TOYS:

Our Public Liability insurer requires Maroondah Toy Library members to sign a waiver before using ride-on toys, for example balance bikes and scooters. It is important that you read the waiver in full before signing it. In breif the waiver states:

  • there is inherent risk when using such toys

  • Maroondah Toy Library is released from any claims if injury or damage occurs

  • parents are required to ensure children wear an appropriate helmet and footwear when using the toy

 

If you have any questions about the waiver, please speak to a coordinator in session. 

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Parkwood Community Hub, 35-39 Tortice Dr, Ringwood North VIC 3134, Australia