CLICK & COLLECT NOW AVAILABLE!

Toy pickup/drop off access is through the back of the library, in the outdoor area 

Our FREE CLICK & COLLECT SERVICE is back better than ever!

  • Three drop off/collection days per week

  • Drop off AND/OR collect every Tuesday 10am-12pm, Thursday 1-3pm, Saturday 1-3pm

  • Drop off ONLY every Thursday 10am-12pm, Saturday 10am-12pm

  • BOOK: Book your 30 minute drop off/collect APPOINTMENT through your member site

  • SELECT: Select toys to borrow using the HOLD button on member site or use our new MYSTERY BOX option

  • CLEAN: Members must CLEAN TOYS, BOXES and BAGS before they can be returned

  • DROP: Leave your returned toys in the DROP ZONE in our outdoor area to be checked and counted later

  • CHECK IN: See the staff member where we will check with you that you have CLEANED ALL TOYS, BOXES and BAGS

  • COLLECT: Your toys will be ready for a contactless pickup in our outdoor area 

Borrowing toys using Click & Collect 

  • You will need to first book a 30 minute appointment for toy pickup via your Member login and then select your toys by placing toy 'Holds' via the site or choosing the Mystery Box option. We will no longer allow browsing within the toy library room. You can also return toys at this appointment - there's no need to book a separate appointment.

  • There are a maximum of 8 toy collection appointments available every 30 minutes on Tuesday 10am-12pm, Thursday 1-3pm and Saturday 1-3pm.

 

  • As per state government restrictions you must live within 25km of toy library to use this free service at present.

  • To allow other members a chance to book an appointment, we ask that you use Click and Collect no more than once every three weeks.

  • Please continue to borrow only your regular borrowing allowance. If you are on a Basic or 4-Toy membership you should continue to only have 4 toys at home. You will likely have to return toys to do this.

  • Appointments for the following week will be released around 9am each Saturday morning and fill quickly.

  • Please finalise your toy selection by the following times to allow time for your order to be packed:
    * 8am Monday morning for collection Tuesday morning
    * 8am Thursday morning
    for collection Thursday afternoon
    * 8am Saturday morning
    for collection Saturday afternoon.

  • We welcome new memberships and ask that you sign up and pay via the Join Now! button above prior to visiting.

Returning toys

Please clean and count all toys prior to return and keep any toys with significant or multiple missing pieces at home - just let us know and we'll be happy to renew them for you. If you know a piece is missing from a toy it makes it easier for our counters if you leave a brief note inside the bag.

 

  • The Department of Health and Human Services' Infection Prevention and Control Unit has provided specific advice to toy libraries including that members must thoroughly clean toys before returning them. This is a DHHS requirement so when you return toys we will ask if they’ve been cleaned. If they haven't you’ll need to use our cleaning station to do so. This includes toy bags and boxes. Fabric bags, puzzle sleeves and toy elements must be gently hand or machine washed (please remove any laminated toy labels prior). You can view Toy Libraries Australia's cleaning guidelines here.

 

  • If you are only returning toys at this time, book an appointment via our member site in one of the 30 minute slots. You can book at any of our five weekly drop of sessions if returning only but we'd appreciate if you book the Thursday or Saturday morning sessions if possible, to allow other members to borrow toys in the remaining sessions.

  • Take your toys directly to the 'Drop Zone' in the outdoor area. Toys will be then counted by volunteers, any missing or broken pieces logged against your account, toys will be returned on our system, then returned to the shelves.

  • Place any loose pieces you have recently found at home in the 'Found Pieces' box near the toy room entry.

We have sanitised and disinfected the working spaces within our rooms and will continue to do so regularly. 

Social distancing and health advice 

 

To follow safe social distancing guidelines, if you are planning to visit the toy library to borrow or return, you will need to book a 30-minute appointment to do so, must live within 25km of the toy library, and must wear a face covering as per DHHS guidelines. This ensures that we are practising safe social distancing and keeping the health and safety of our library staff, library members and greater community in mind.

If planning to attend toy library please follow government health and social distancing guidelines:

  • Please stay at home if you are experiencing any cold/flu-type symptoms such as fever, cough, sore throat, shortness of breath.

  • If a member of your family is sick, please keep your toys at home for at least 14 days before return

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If you have any questions about this process please email us on enquiries@maroondahtoylibrary.org.au.

Volunteer Duty & Membership Extensions

  • Members are not currently required to do volunteer duty but we hope to be able to have you back volunteering again shortly!​ 

  • If you are feel that you will be unable to complete your required volunteer duties by the end of your membership period, please pay a non-duty levy of $25 per term via your membership site. 

  • We have have previously extended all memberships that were current throughout our closure by 14 weeks to cover the period from 23 March to 28 June and have again extended all toy due dates and memberships for the duration of the Stage 4 closure.

Is visiting Click & Collect allowed under the '4 reasons to leave home'? 

 

The short answer is YES, toy libraries are permitted to run contactless Click & Collect toy borrowing and return services for members who live within 25 km, from 19 October 2020 (see DHHS advice here).

 

We have received state government approval to operate our Click & Collect service and have spent many hours ensuring we comply with all health and regulatory guidelines, so you can continue to access our library knowing we have designed a service that is safe for you and your family.

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Parkwood Community Hub, 35-39 Tortice Dr, Ringwood North VIC 3134, Australia